Yesterday I called an agent on a property that one of my clients was interested in. The guy picked up the phone and said, “hello” in a tone like he was already being bothered. I shrugged it off. “Hi, this is Eric Simon from ‘said brokerage,’ I am calling regarding your (piece of shit) listing on Bundy.” I wanted to immediately establish the fact that I was calling on HIS listing and that I was an agent so he would give me the time of day. I also said the end of the Bundy with a friendly and inquisitive tone to confirm that he was indeed the main contact for that listing. I have done nothing wrong. The agent pauses and impatiently says: “yeah?” I refrained from smashing my phone into pieces and thought of my client. I moved on and asked him if it was open Sunday and if there were any offers. I would argue that these were fair questions. He firmly responded: “no it’s not open Sunday and I have three offers.” Obviously, I wanted to get as much information as possible to relay back to my client so I kept fishing for more. “What were the offers like? Were they around asking? Were they over? When are you reviewing them?” I didn’t ask all of these back to back but I wanted to get a feel of what it was going for. He laughed out the side of his mouth and condescendingly replied with, “yes, above asking.” He said a total of like eight words to me. I hung up the phone in disgust and drove to his listing and lit it on fire. Then I went on Zillow and reviewed the prick from 15 different ghost accounts… Of course I didn’t actually do these things, but I wanted to. Once I got off the phone I thought to myself how horrible it must be to represent the buyer in a deal with this guy. So, I came up with five reasons realtors should not be assholes on the phone.
- It’s horrible for your business now. What if I wanted to put in an offer? What if my client wanted to outbid the other people? Your three offers are probably horse shit and you just scared away the one person that actually might get it closed.
- It’s horrible for your future business. If I see this guy’s name on an open house I will probably never go to it.
- It’s horrible for your reputation. Next time someone brings up your name I will say out loud that you are an asshole.
- It’s horrible for the people that have to talk to you. I have to admit. I was rattled after this phone call. I was pissed and I felt like I was asking dumb questions. After about two seconds I realized this was a stupid way to feel and moved on with my life.
- It’s horrible for your clients. At the end of the day we are all representing the best interest of our clients. If you are scaring agents and other people away on the phone you are doing a huge disservice to whomever you are representing. Did I use that right? Whomever?
Moral of the story. Treat people nice on the phone and you will do more business.